{"id":2621,"date":"2021-07-12T02:05:50","date_gmt":"2021-07-11T19:05:50","guid":{"rendered":"https:\/\/atplink.com\/blog\/?p=2621"},"modified":"2021-06-14T11:09:24","modified_gmt":"2021-06-14T04:09:24","slug":"bat-nhip-customer-experience","status":"publish","type":"post","link":"https:\/\/atplink.com\/blog\/bat-nhip-customer-experience\/","title":{"rendered":"B\u1eaft nh\u1ecbp customer experience \u0111\u1ec3 n\u1eafm b\u1eaft xu h\u01b0\u1edbng"},"content":{"rendered":"

B\u1eaft nh\u1ecbp customer experience\u00a0<\/strong><\/em>trr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ef1c k\u00ec kh\u00f3 \u0111o l\u01b0\u1eddng b\u1eb1ng KPI hay b\u1eb1ng m\u1ed9t con s\u1ed1 c\u1ee5 th\u1ec3, nh\u01b0ng n\u00f3 c\u00f3 m\u1ed9t t\u00e1c \u0111\u1ed9ng c\u1ef1c k\u1ef3 to l\u1edbn. Qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 v\u1ec1\u00a0customer experience cho b\u1ea1n nh\u00e9.<\/p>\n

B\u1eaft nh\u1ecbp customer experience n\u1ed5i b\u1eadt<\/strong><\/h2>\n
\"B\u1eaft
B\u1eaft nh\u1ecbp customer experience n\u1ed5i b\u1eadt<\/figcaption><\/figure>\n

Sau \u0111\u00e2y l\u00e0 nh\u1eefng \u0111i\u1ec3m ti\u00eau bi\u1ec3u trong khi g\u1ea7n \u0111\u00e2y c\u00f3 li\u00ean quan \u0111\u1ebfn tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng. H\u00e3y d\u00e0nh th\u1eddi gian b\u00e0o ch\u1ebf v\u00e0 kh\u00e1m ph\u00e1 xem doanh nghi\u1ec7p c\u1ee7a b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng l\u00e0m nh\u1eefng g\u00ec \u0111\u1ec3 \u1ee9ng d\u1ee5ng nh\u1eefng xu th\u1ebf n\u00e0y v\u00e0o trong c\u00f4ng vi\u1ec7c b\u00e1n h\u00e0ng.<\/p>\n

>>>Xem th\u00eam :Ki\u1ebfm ti\u1ec1n t\u1eeb tiktok v\u00e0 c\u00e1ch th\u1ee9c ho\u1ea1t \u0111\u1ed9ng c\u1ee7a tiktok<\/a><\/p>\n

B\u1eaft nh\u1ecbp customer experience c\u00e1c \u00e1p d\u1ee5ng th\u01b0\u01a1ng hi\u1ec7u cao<\/strong><\/em><\/h3>\n

C\u00e1c c\u00f4ng ty lu\u00f4n quan t\u00e2m \u0111\u1ebfn vi\u1ec7c n\u00e2ng cao gi\u00e1 tr\u1ecb v\u00f2ng \u0111\u1eddi ng\u01b0\u1eddi s\u1eed d\u1ee5ng (customer lifetime value); tuy nhi\u00ean, \u0111i\u1ec1u n\u00e0y c\u00f3 kh\u1ea3 n\u0103ng kh\u00f3 \u0111\u1ea1t cho \u0111\u01b0\u1ee3c v\u1edbi nh\u1eefng kh\u00e1ch h\u00e0ng trung th\u00e0nh nh\u1ea5t.<\/p>\n

C\u00e1c c\u00f4ng ty l\u1edbn nh\u01b0 Nike v\u00e0 Adidas \u0111\u00e3 gi\u1ea3i quy\u1ebft v\u1ea5n \u0111\u1ec1 n\u00e0y b\u1eb1ng b\u00ed quy\u1ebft s\u1ea3n sinh ra nh\u1eefng \u1ee9ng d\u1ee5ng cao c\u1ea5p d\u00e0nh cho nh\u1eefng superfan c\u1ee7a brand. C\u00e1c \u00e1p d\u1ee5ng n\u00e0y \u0111\u01b0\u1ee3c thi\u1ebft k\u1ebf ri\u00eang cho m\u1ed9t ph\u00e2n kh\u00fac \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau c\u1ee7a doanh nghi\u1ec7p v\u1edbi m\u1ee5c \u0111\u00edch n\u00e2ng cao tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng h\u01a1n n\u1eefa cho m\u1ed9t group ng\u01b0\u1eddi s\u1eed d\u1ee5ng ch\u1eafc ch\u1eafn.<\/p>\n

Thay \u0111\u1ed7i \u0111\u1ec3 ph\u1ee5c v\u1ee5<\/strong><\/em><\/h3>\n

Theo c\u00f4ng ty Gartner, c\u00f3 66% c\u00e1c CEO hy v\u1ecdng m\u00f4 h\u00ecnh kinh doanh c\u1ee7a h\u1ecd s\u1ebd thay \u0111\u1ed5i trong v\u00f2ng 3 n\u0103m t\u1edbi. L\u1ea5y ch\u1eb3ng h\u1ea1n nh\u01b0 nh\u01b0 brand \u0111\u00e0n ghi-ta l\u00e2u \u0111\u1eddi Fender. Fender \u0111\u00e3 chi\u1ebft su\u1ea5t \u0111\u1ed1i t\u01b0\u1ee3ng m\u1ee5c ti\u00eau m\u1ee5c ti\u00eau c\u1ee7a m\u00ecnh v\u00e0 c\u1ea3m nh\u1eadn r\u1eb1ng ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u0111\u1ec1u \u0111ang t\u1eeb b\u1ecf kh\u00f4ng ch\u01a1i nh\u1ea1c c\u1ee5 n\u1eefa sau kho\u1ea3ng m\u1ed9t n\u0103m mua ch\u00fang.<\/p>\n

Th\u00fac \u0111\u1ea9y s\u1ef1 thay \u0111\u1ed5i c\u00f3 th\u1ec3 l\u00e0 m\u1ed9t vi\u1ec7c l\u00e0m ph\u1ee9c t\u1ea1p \u0111\u1ed1i v\u1edbi nh\u1eefng c\u00f4ng ty \u0111\u00e3 qu\u00e1 g\u1eafn b\u00f3 v\u1edbi c\u00e1ch l\u00e0m truy\u1ec1n th\u1ed1ng, nh\u01b0ng \u0111i\u1ec1u \u0111\u1eb7c bi\u1ec7t l\u00e0 c\u1ea7n gi\u1eef m\u1ed9t t\u01b0 duy c\u1edfi m\u1edf v\u00e0 c\u00e2n nh\u1eafc \u0111\u1ebfn nh\u1eefng ph\u01b0\u01a1ng th\u1ee9c \u0111\u1ed9c \u0111\u00e1o \u0111\u1ec3 l\u00e0m vui l\u00f2ng ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n

S\u1ed1 h\u00f3a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/strong><\/em><\/h3>\n

B\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng \u0111ang quan ni\u1ec7m r\u1eb1ng trong k\u1ef7 nguy\u00ean c\u00f4ng ngh\u1ec7 nh\u01b0 hi\u1ec7n nay th\u00ec c\u00e1c c\u00f4ng l\u1ebd ra n\u00ean c\u00f3 tr\u1ea3i nghi\u1ec7m s\u1ed1 ho\u00e0n h\u1ea3o cho kh\u00e1ch h\u00e0ng. Nh\u01b0ng \u0111\u00e1ng ti\u1ebfc l\u00e0, m\u1ed9t b\u00e0o ch\u1ebf \u0111\u01b0\u1ee3c h\u00e0nh \u0111\u1ed9ng b\u1edfi Harvard Business Review \u0111\u00e3 \u0111\u01b0a r\u00f5 ra h\u1eadu qu\u1ea3 r\u1eb1ng c\u00f3 72% c\u00e1c k\u1ebf ho\u1ea1ch gia c\u1ee7a c\u00e1c doanh nghi\u1ec7p c\u00f4ng nh\u1eadn nh\u1eefng n\u1ed7 l\u1ef1c tr\u00ean n\u1ec1n t\u1ea3ng k\u1ef9 thu\u1eadt s\u1ed1 c\u1ee7a h\u1ecd \u0111ang ch\u01b0a \u0111\u00e1p \u1ee9ng \u0111\u01b0\u1ee3c m\u1ee9c doanh thu nh\u01b0 k\u1ef3 v\u1ecdng.<\/p>\n

\"What
S\u1ed1 h\u00f3a tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi ti\u00eau d\u00f9ng<\/figcaption><\/figure>\n

B\u1eaft nh\u1ecbp customer experience t<\/strong><\/em>h\u00eam v\u00e0o \u0111\u00f3, c\u00f3 62% \u0111\u00e1p vi\u00ean gi\u1ea3i \u0111\u00e1p r\u1eb1ng c\u00f4ng ty c\u1ee7a h\u1ecd \u0111ang chi\u1ebft su\u1ea5t nh\u1eefng c\u1ea3m h\u1ee9ng m\u1edbi \u0111\u1ec3 l\u00e0m cho c\u00f4ng ty c\u1ee7a m\u00ecnh \u201cs\u1ed1 h\u00f3a\u201d h\u01a1n.<\/p>\n

>>>Xem th\u00eam :Content marketing l\u00e0 g\u00ec? Xu h\u01b0\u1edbng m\u1edbi cho doanh nghi\u1ec7p<\/a><\/p>\n

Tr\u1ee3 l\u00fd \u1ea3o<\/strong><\/em><\/h3>\n

\u0110\u1ed1i v\u1edbi nh\u1eefng doanh nghi\u1ec7p \u0111ang ph\u00e1t tri\u1ec3n, m\u1ed9t trong c\u00e1c th\u00e1ch th\u1ee9c l\u1edbn nh\u1ea5t m\u00e0 \u0111\u1ed9i ng\u0169 customer service c\u1ee7a h\u1ecd ph\u1ea3i \u0111\u1ed1i m\u1eb7t ch\u00ednh l\u00e0 gi\u1ea3i quy\u1ebft c\u00e1c cu\u1ed9c g\u1ecdi v\u00e0 mail \u0111\u00f2i h\u1ecfi h\u1ed7 tr\u1ee3 t\u1eeb ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1edbi s\u1ed1 l\u01b0\u1ee3ng ng\u00e0y c\u00e0ng t\u0103ng c\u01b0\u1eddng. S\u1ebd c\u1ef1c k\u00ec kh\u00f3 cho nh\u1eefng nh\u00e2n vi\u00ean n\u00e0y m\u1edf r\u1ed9ng kh\u1ea3 n\u0103ng x\u1eed l\u00fd c\u00f4ng vi\u1ec7c c\u1ee7a h\u1ecd m\u00e0 kh\u00f4ng thu\u00ea th\u00eam nh\u00e2n s\u1ef1 \u0111\u1ec3 gi\u00fap \u0111\u1ee1 v\u1eadn h\u00e0nh c\u00f4ng vi\u1ec7c n\u00e0y.<\/p>\n

C\u00e1c \u1ee9ng d\u1ee5ng tr\u1ee3 l\u00fd \u1ea3o s\u1ebd tr\u00e1nh b\u1edbt \u00e1p l\u1ef1c \u0111\u00f3 b\u1eb1ng b\u00ed quy\u1ebft t\u00edch h\u1ee3p ch\u1ee9c n\u0103ng gi\u00fap \u0111\u1ee1 trong \u1ee9ng d\u1ee5ng \u0111\u1ec3 nh\u1eefng ng\u01b0\u1eddi d\u00f9ng \u0111ang g\u1eb7p v\u1ea5n \u0111\u1ec1 c\u00f3 kh\u1ea3 n\u0103ng t\u01b0\u01a1ng t\u00e1c v\u00e0 \u0111\u01b0\u1ee3c gi\u00fap \u0111\u1ee1. Tuy nh\u1eefng tr\u1ee3 l\u00fd n\u00e0y kh\u00f4ng th\u1ec3 thay th\u1ebf ng\u01b0\u1eddi th\u1eadt, nh\u01b0ng h\u1ecd c\u00f3 th\u1ec3 tr\u1ea3 l\u1eddi nhanh nh\u1eefng c\u00e2u h\u1ecfi gi\u1ea3n \u0111\u01a1n v\u00e0 t\u1eeb \u0111\u00f3 gi\u00fap ti\u1ebft ki\u1ec7m th\u1eddi gian cho c\u1ea3 ng\u01b0\u1eddi s\u1eed d\u1ee5ng v\u00e0 c\u00f4ng ty.<\/p>\n

S\u1ef1 kh\u00f4ng gi\u1ed1ng nhau gi\u1eefa Customer Experience v\u00e0 Customer Service<\/strong><\/h2>\n
\"CX
S\u1ef1 kh\u00f4ng gi\u1ed1ng nhau gi\u1eefa Customer Experience v\u00e0 Customer Service<\/figcaption><\/figure>\n

D\u1ecbch v\u1ee5 ng\u01b0\u1eddi ti\u00eau d\u00f9ng ch\u1ec9 thu\u1ed9c m\u1ed9t ph\u1ea7n trong t\u1ea5t c\u1ea3 tr\u1ea3i nghi\u1ec7m c\u1ee7a kh\u00e1ch h\u00e0ng.<\/p>\n

Nh\u01b0 A1 \u0111\u00e3 n\u00f3i tr\u00ean, s\u1eed d\u1ee5ng th\u1eed kh\u00e1ch h\u00e0ng l\u00e0 nh\u1eadn th\u1ee9c chung c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng v\u1ec1 doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, d\u1ef1a tr\u00ean t\u01b0\u01a1ng t\u00e1c c\u1ee7a h\u1ecd v\u1edbi doanh nghi\u1ec7p. T\u01b0\u01a1ng t\u1ef1, d\u1ecbch v\u1ee5 ng\u01b0\u1eddi s\u1eed d\u1ee5ng (Customer Service) nh\u1eafc \u0111\u1ebfn c\u00e1c \u0111i\u1ec3m ti\u1ebfp c\u1eadn chi ti\u1ebft trong s\u1eed d\u1ee5ng th\u1eed m\u00e0 ng\u01b0\u1eddi s\u1eed d\u1ee5ng y\u00eau c\u1ea7u v\u00e0 nh\u1eadn gi\u00fap \u0111\u1ee1 ho\u1eb7c tr\u1ee3 gi\u00fap<\/p>\n

\u2014 v\u00ed d\u1ee5: G\u1ecdi \u0111i\u1ec7n \u0111\u1ebfn Hotline Tiki \u0111\u1ec3 \u0111\u00f2i h\u1ecfi ho\u00e0n l\u1ea1i ti\u1ec1n ho\u1eb7c t\u01b0\u01a1ng t\u00e1c qua mail v\u1edbi nh\u00e0 b\u1ed5 sung d\u1ecbch v\u1ee5<\/p>\n

Th\u1ef1c tr\u1ea1ng s\u1eed d\u1ee5ng th\u1eed kh\u00e1ch g\u00e0ng trong kh\u1ee7ng ho\u1ea3ng Covid-19<\/strong><\/h2>\n
\"Customer
Th\u1ef1c tr\u1ea1ng s\u1eed d\u1ee5ng th\u1eed kh\u00e1ch g\u00e0ng trong kh\u1ee7ng ho\u1ea3ng Covid-19<\/figcaption><\/figure>\n

B\u1eaft nh\u1ecbp customer experience<\/strong><\/em> tr\u01b0\u1edbc ti\u00ean, v\u1ec1 m\u1eb7t ng\u1eafn h\u1ea1n, giai \u0111o\u1ea1n kh\u1ee7ng ho\u1ea3ng s\u1ebd khi\u1ebfn vi\u1ec7c nghi\u00ean c\u1ee9u nghi\u00ean c\u1ee9u h\u00e0nh vi ph\u1ee9c t\u1ea1p h\u01a1n khi c\u00e1c doanh nghi\u1ec7p kh\u00f4ng nh\u1eefng c\u1ea7n theo d\u00f5i xu h\u01b0\u1edbng ti\u00eau s\u1eed d\u1ee5ng n\u00f3i ri\u00eang, m\u00e0 c\u00f2n ph\u1ea3i song song h\u00e0nh \u0111\u1ed9ng vi\u1ec7c thay \u0111\u1ed5i m\u00f4 h\u00ecnh b\u00e1n h\u00e0ng m\u1edbi, l\u1eadp k\u1ebf ho\u1ea1ch b\u00e1n h\u00e0ng li\u00ean t\u1ee5c trong th\u1eddi \u0111\u1ea1i s\u1ed1 l\u00ean ng\u00f4i. \u0110\u1ed3ng th\u1eddi, vi\u1ec7c b\u1ea3o \u0111\u1ea3m s\u1ee9c kho\u1ebb th\u1ec3 ch\u1ea5t, tinh th\u1ea7n cho c\u1ed9ng \u0111\u1ed3ng v\u00e0 nh\u00e2n s\u1ef1 trong t\u1eadp \u0111o\u00e0n c\u0169ng l\u00e0 b\u01b0\u1edbc \u0111i c\u1ea7n \u0111\u01b0\u1ee3c ch\u00fa tr\u1ecdng ch\u1eb7t ch\u1ebd.<\/p>\n

>>>Xem th\u00eam :Bao nhi\u1ec1u l\u01b0\u1ee3t follow tr\u00ean tiktok th\u00ec \u0111\u01b0\u1ee3c ti\u1ec1n gi\u1ea3i \u0111\u00e1p th\u1eafc m\u1eafc<\/a><\/p>\n

Qua b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e3 cho c\u00e1c b\u1ea1n bi\u1ebft v\u1ec1 b\u1eaft nh\u1ecbp customer experience<\/strong><\/em> \u0111\u1ec3 n\u1eafm b\u1eaft xu h\u01b0\u1edbng<\/span>. Hy v\u1ecdng v\u1edbi nh\u1eefng th\u00f4ng tin tr\u00ean b\u00e0i vi\u1ebft s\u1ebd c\u00f3 \u00edch cho c\u00e1c b\u1ea1n \u0111\u1ecdc. C\u1ea3m \u01a1n c\u00e1c b\u1ea1n \u0111\u00e3 d\u00e0nh th\u1eddi gian \u0111\u1ec3 xem qua c\u00e1c b\u00e0i vi\u1ebft c\u1ee7a atplink.com nh\u00e9.<\/span><\/p>\n

L\u1ed9c \u0110\u1ea1t – T\u1ed5ng h\u1ee3p & ch\u1ec9nh s\u1eeda<\/span><\/p>\n

Tham kh\u1ea3o ( a1digihub.com<\/span>, digital.fpt.com.vn<\/span>, …)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

B\u1eaft nh\u1ecbp customer experience\u00a0trr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ef1c k\u00ec kh\u00f3 \u0111o l\u01b0\u1eddng b\u1eb1ng KPI hay b\u1eb1ng m\u1ed9t con s\u1ed1 c\u1ee5 th\u1ec3, nh\u01b0ng n\u00f3 c\u00f3 m\u1ed9t t\u00e1c \u0111\u1ed9ng c\u1ef1c k\u1ef3 to l\u1edbn. Qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 v\u1ec1\u00a0customer experience cho b\u1ea1n nh\u00e9. B\u1eaft nh\u1ecbp customer experience […]<\/p>\n","protected":false},"author":3,"featured_media":2622,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1,41],"tags":[],"uagb_featured_image_src":{"full":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false],"thumbnail":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",128,67,false],"medium":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false],"medium_large":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa-768x401.jpg",768,401,true],"large":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false],"1536x1536":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false],"2048x2048":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false],"jnews-360x180":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",345,180,false],"jnews-750x375":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",719,375,false],"jnews-1140x570":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false],"jnews-120x86":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",120,63,false],"jnews-350x250":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",350,183,false],"jnews-750x536":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",750,391,false],"jnews-1140x815":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false],"jnews-360x504":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",360,188,false],"jnews-75x75":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",75,39,false],"jnews-350x350":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",350,183,false],"jnews-featured-750":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",750,391,false],"jnews-featured-1140":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/sa.jpg",1024,534,false]},"uagb_author_info":{"display_name":"ATP","author_link":"https:\/\/atplink.com\/blog\/author\/atp\/"},"uagb_comment_info":14,"uagb_excerpt":"B\u1eaft nh\u1ecbp customer experience\u00a0trr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng l\u00e0 m\u1ed9t y\u1ebfu t\u1ed1 c\u1ef1c k\u00ec kh\u00f3 \u0111o l\u01b0\u1eddng b\u1eb1ng KPI hay b\u1eb1ng m\u1ed9t con s\u1ed1 c\u1ee5 th\u1ec3, nh\u01b0ng n\u00f3 c\u00f3 m\u1ed9t t\u00e1c \u0111\u1ed9ng c\u1ef1c k\u1ef3 to l\u1edbn. Qua b\u00e0i vi\u1ebft d\u01b0\u1edbi \u0111\u00e2y s\u1ebd ph\u00e2n t\u00edch v\u00e0 \u0111\u00e1nh gi\u00e1 v\u1ec1\u00a0customer experience cho b\u1ea1n nh\u00e9. B\u1eaft nh\u1ecbp customer experience…","_links":{"self":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts\/2621"}],"collection":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/comments?post=2621"}],"version-history":[{"count":1,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts\/2621\/revisions"}],"predecessor-version":[{"id":2623,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts\/2621\/revisions\/2623"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/media\/2622"}],"wp:attachment":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/media?parent=2621"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/categories?post=2621"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/tags?post=2621"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}