{"id":2636,"date":"2021-07-22T03:21:04","date_gmt":"2021-07-21T20:21:04","guid":{"rendered":"https:\/\/atplink.com\/blog\/?p=2636"},"modified":"2021-06-14T11:15:41","modified_gmt":"2021-06-14T04:15:41","slug":"quan-tri-trai-nghiem-khach-hang","status":"publish","type":"post","link":"https:\/\/atplink.com\/blog\/quan-tri-trai-nghiem-khach-hang\/","title":{"rendered":"Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng \u0111i\u1ec1u b\u1ea1n c\u1ea7n bi\u1ebft"},"content":{"rendered":"

Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/em>\u00a0<\/strong><\/em>\u0111\u00e2y ch\u00ednh l\u00e0 m\u1ed9t \u0111\u1ecbnh ngh\u0129a lu\u00f4n ph\u1ea3i t\u01b0\u1edfng t\u01b0\u1ee3ng \u0111\u1ebfn khi c\u00e1c c\u1ea5p l\u00e3nh \u0111\u1ea1o \u0111\u1ec1u mu\u1ed1n b\u1ea1n \u0111em t\u1edbi nhi\u1ec1u k\u1ebft qu\u1ea3 h\u01a1n, c\u1ed9ng s\u1ef1 mu\u1ed1n b\u1ea1n l\u00e0m nhi\u1ec1u h\u01a1n v\u00e0 kh\u00e1ch h\u00e0ng th\u00ec mu\u1ed1n b\u1ea1n quan t\u00e2m h\u1ecd th\u00eam n\u1eefa.<\/p>\n

Kh\u00e1i ni\u1ec7m qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/h2>\n
\"Kh\u00e1i
Kh\u00e1i ni\u1ec7m qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/figcaption><\/figure>\n

Qu\u1ea3n l\u00fd s\u1eed d\u1ee5ng th\u1eed c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng hay c\u00f2n \u0111\u01b0\u1ee3c g\u1ecdi l\u00e0 Customer Experience Management ( CEM) l\u00e0 c\u00e1ch qu\u1ea3n l\u00fd, theo d\u00f5i nh\u1eefng nh\u1eadn th\u1ea5y, c\u1ea3m x\u00fac, \u0111\u00e1nh gi\u00e1 t\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng trong su\u1ed1t qu\u00e1 tr\u00ecnh d\u00f9ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 c\u1ee7a c\u00f4ng ty b\u1ea1n.<\/p>\n

>>>Xem th\u00eam:\u00a0T\u1ea3i video tik tok kh\u00f4ng c\u00f3 logo h\u01b0\u1edbng d\u1eabn chi ti\u1ebft<\/a><\/p>\n

Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u200b \u0111\u1ec3 c\u00f3 \u0111\u01b0\u1ee3c nh\u1eefng tr\u1ea3i nghi\u1ec7m trung th\u1ef1c nh\u1ea5t<\/strong><\/em><\/h3>\n

T\u1eeb ph\u00eda kh\u00e1ch h\u00e0ng, y\u00eau c\u1ea7u nh\u00e0 l\u00e3nh \u0111\u1ea1o ( agent) c\u1ea7n c\u00f3 mong mu\u1ed1n th\u1ef1c t\u1ebf, theo d\u00f5i v\u00e0 l\u01b0u \u00fd t\u1eebng h\u00e0nh vi c\u1ee7a t\u1eebng kh\u00e1ch h\u00e0ng. Vi\u1ec7c qu\u1ea3n l\u00fd c\u00f3 \u00fd ngh\u0129a l\u1edbn l\u00e0 h\u1ea1n ch\u1ebf t\u1ed1i \u0111a nh\u1eefng nguy c\u01a1 khi s\u1eed d\u1ee5ng s\u1ea3n ph\u1ea9m, d\u1ecbch v\u1ee5 t\u1eeb ph\u00eda ng\u01b0\u1eddi ti\u00eau d\u00f9ng. B\u1edfi nh\u1eefng nguy c\u01a1 ch\u00ednh l\u00e0 t\u00e1c nh\u00e2n \u0111\u1ec3 ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u00ecm \u0111\u1ebfn m\u1ed9t doanh nghi\u1ec7p kh\u00e1c t\u1ed1t h\u01a1n.<\/p>\n

Ngo\u00e0i ra, doanh nghi\u1ec7p c\u1ea7n ph\u00e2n bi\u1ec7t v\u00e0 hi\u1ec3u r\u00f5 s\u1eed d\u1ee5ng th\u1eed v\u00e0 t\u01b0\u01a1ng t\u00e1c ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 hai chuy\u1ec7n kh\u00e1c nhau. S\u1ef1 t\u01b0\u01a1ng t\u00e1c ch\u1ec9 \u0111\u01a1n thu\u1ea7n l\u00e0 vi\u1ec7c h\u00e0nh \u0111\u1ed9ng mua- b\u00e1n, h\u1ecfi- \u0111\u00e1p th\u00f4ng tin v\u1ec1 s\u1ea3n ph\u1ea9m. C\u1ee5 th\u1ec3 v\u00e0 \u00fd ngh\u0129a h\u01a1n th\u00ec s\u1eed d\u1ee5ng th\u1eed l\u00e0 vi\u1ec7c gi\u00fap ng\u01b0\u1eddi s\u1eed d\u1ee5ng quy\u1ebft \u0111\u1ecbnh c\u00f3 ch\u1ecdn l\u1ef1a doanh nghi\u1ec7p b\u1ea1n \u0111\u1ec3 d\u00f9ng n\u1eefa hay kh\u00f4ng.<\/p>\n

V\u00ec sao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u1ea1i \u0111\u1eb7c bi\u1ec7t v\u1edbi doanh nghi\u1ec7p?<\/strong><\/h2>\n
\"\u00c1p
V\u00ec sao tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u1ea1i \u0111\u1eb7c bi\u1ec7t v\u1edbi doanh nghi\u1ec7p?<\/figcaption><\/figure>\n

Theo th\u0103m d\u00f2 \u0111\u01b0\u1ee3c th\u1ef1c hi\u1ec7n v\u00e0o th\u00e1ng 3 n\u0103m 2019 c\u1ee7a Khaosat.me \u1edf 2000 ng\u01b0\u1eddi t\u1ea1i TP. H\u1ed3 Ch\u00ed Minh v\u00e0 H\u00e0 N\u1ed9i th\u00ec ch\u1ec9 c\u00f3 1\/42 ng\u01b0\u1eddi ti\u00eau d\u00f9ng s\u1ebd ph\u00e0n n\u00e0n khi g\u1eb7p chuy\u1ec7n kh\u00f4ng v\u1eeba \u00fd. Vi\u1ec7c l\u00e0m n\u00e0y ngh\u0129a l\u00e0 c\u1ee9 10 ng\u01b0\u1eddi s\u1eed d\u1ee5ng ph\u00e0n n\u00e0n cho b\u1ea1n th\u00ec v\u1ea5n \u0111\u1ec1 n\u00e0y \u0111\u00e3 t\u1ed3n t\u1ea1i v\u1edbi 410 ng\u01b0\u1eddi \u0111\u1ed1i di\u1ec7n v\u00e0 c\u00f3 l\u1ebd h\u1ecd \u0111\u00e3 l\u1eb7ng l\u1ebd r\u1eddi b\u1ecf b\u1ea1n qua d\u00f9ng s\u1ea3n ph\u1ea9m v\u00e0 d\u1ecbch v\u1ee5 c\u1ee7a \u0111\u1ed1i th\u1ee7.<\/p>\n

Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi s\u1eed d\u1ee5ng trong th\u1ef1c tr\u1ea1ng c\u1ea1nh tranh<\/strong><\/em><\/h3>\n

C\u00e1c doanh nghi\u1ec7p c\u1ea7n t\u1ea1o s\u1ef1 th\u1ecfa m\u00e3n c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng cao h\u01a1n \u0111\u1ed1i th\u1ee7 chung ng\u00e0nh. S\u1ef1 th\u1ecfa m\u00e3n, \u01b0ng \u00fd c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u1ea3nh h\u01b0\u1edfng \u0111\u1ebfn l\u00f2ng trung th\u00e0nh v\u1edbi nh\u00e3n hi\u1ec7u c\u00f3 th\u1ec3 ch\u1ec9 khi ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u01b0ng \u00fd th\u00ec l\u1ee3i nhu\u1eadn c\u1ee7a t\u1ed5 ch\u1ee9c m\u1edbi l\u00e2u b\u1ec1n. Tuy nhi\u00ean, s\u1ef1 \u01b0ng \u00fd kh\u00f4ng c\u1ed1 \u0111\u1ecbnh v\u00e0 c\u0169ng kh\u00f3 l\u01b0\u1ee3ng h\u00f3a. Y\u1ebfu t\u1ed1 th\u1ef1c s\u1ef1 quy\u1ebft \u0111\u1ecbnh l\u00f2ng trung th\u00e0nh c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 th\u00e0nh qu\u1ea3 d\u00e0nh cho ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n

Th\u00e0nh qu\u1ea3 ng\u01b0\u1eddi s\u1eed d\u1ee5ng<\/strong><\/em><\/h3>\n

Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng s<\/strong><\/em>\u1ea3n sinh ra s\u1ef1 \u01b0ng \u00fd v\u00e0 c\u1ea5p \u0111\u1ed9 th\u1ecfa m\u00e3n c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng. C\u00f4ng ty c\u1ea7n \u0111o \u0111\u1ea1c c\u1ea5p \u0111\u1ed9 th\u1ecfa m\u00e3n ng\u01b0\u1eddi s\u1eed d\u1ee5ng c\u1ee7a m\u00ecnh v\u00e0 ngay c\u1ea3 kh\u00e1ch h\u00e0ng c\u1ee7a \u0111\u1ed1i th\u1ee7 b\u1eb1ng vi\u1ec7c th\u00f4ng qua c\u00e1c cu\u1ed9c \u0111i\u1ec1u tra hay \u0111\u00f3ng gi\u1ea3 ng\u01b0\u1eddi mua s\u1eafm. Nh\u1eefng th\u00f4ng tin v\u1ec1 gi\u1ea3m s\u00fat c\u1ea5p \u0111\u1ed9 \u01b0ng \u00fd c\u1ee7a ng\u01b0\u1eddi ti\u00eau d\u00f9ng \u0111\u1ed1i v\u1edbi c\u00f4ng ty so v\u1edbi \u0111\u1ed1i th\u1ee7 l\u00e0 t\u00edn hi\u1ec7u b\u00e1o tr\u01b0\u1edbc v\u1ec1 tr\u1ea1ng th\u00e1i m\u1ea5t kh\u00e1ch h\u00e0ng, gi\u1ea3m th\u1ecb ph\u1ea7n trong t\u01b0\u01a1ng lai.<\/p>\n

>>Xem th\u00eam :C\u00e1ch ki\u1ebfm ti\u1ec1n tr\u00ean tiktok hi\u1ec7u qu\u1ea3 nh\u1ea5t<\/a><\/p>\n

N\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi s\u1eed d\u1ee5ng l\u00e0 g\u00ec?<\/strong><\/h2>\n

N\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi ti\u00eau d\u00f9ng l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p gi\u00fap qu\u1ea3n l\u00fd v\u00e0 t\u1ed1t l\u00ean tr\u1ea3i nghi\u1ec7m chung c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng b\u1eb1ng c\u00e1ch cho b\u1ea1n c\u00e1ch nh\u00ecn nh\u1eadn t\u1ed5ng th\u1ec3 v\u1ec1 t\u1ea5t c\u1ea3 c\u00e1c b\u01b0\u1edbc ng\u01b0\u1eddi ti\u00eau d\u00f9ng t\u01b0\u01a1ng t\u00e1c v\u1edbi doanh nghi\u1ec7p c\u1ee7a b\u1ea1n, ch\u1eb3ng h\u1ea1n nh\u01b0 cu\u1ed9c g\u1ecdi h\u1ed7 tr\u1ee3, email sale v\u00e0 t\u01b0\u01a1ng t\u00e1c tr\u00ean k\u00eanh social.<\/p>\n

\"Nh\u1eefng
N\u1ec1n t\u1ea3ng qu\u1ea3n l\u00fd tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi s\u1eed d\u1ee5ng l\u00e0 g\u00ec?<\/figcaption><\/figure>\n

N\u1ec1n t\u1ea3ng n\u00e0y c\u0169ng cho ph\u00e9p l\u01b0u chuy\u1ec3n n\u1ed9i dung kh\u00e1ch h\u00e0ng li\u1ec1n m\u1ea1ch t\u1eeb ph\u00f2ng ban n\u00e0y sang b\u1ed9 ph\u1eadn kh\u00e1c, gi\u00fap c\u1ea3i thi\u1ec7n chi\u1ebfn d\u1ecbch ti\u1ebfp th\u1ecb, nh\u1eadn x\u00e9t ti\u00eau chu\u1ea9n c\u1ee7a kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, ch\u1ea5t l\u01b0\u1ee3ng d\u1ecbch v\u1ee5 h\u1ed7 tr\u1ee3 v\u00e0 t\u1ef7 l\u1ec7 gi\u1eef ch\u00e2n ng\u01b0\u1eddi s\u1eed d\u1ee5ng. M\u1ed9t N\u1ec1n t\u1ea3ng CXM l\u00fd t\u01b0\u1edfng s\u1ebd gi\u00fap c\u00f4ng ty ph\u00f9 h\u1ee3p nh\u1ea5t t\u1ea5t c\u1ea3 c\u00e1c d\u1eef li\u1ec7u ng\u01b0\u1eddi s\u1eed d\u1ee5ng \u0111\u1ec3 b\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng truy xu\u1ea5t v\u00e0o m\u1ed9t n\u01a1i t\u1eadp trung t\u1ea5t c\u1ea3 th\u00f4ng tin c\u00f3 th\u00e0nh qu\u1ea3 c\u1ee7a ng\u01b0\u1eddi s\u1eed d\u1ee5ng.<\/p>\n

S\u1ef1 kh\u00e1c nhau gi\u1eefa Customer Experience v\u00e0 Customer Loyalty<\/strong><\/h2>\n

Tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi s\u1eed d\u1ee5ng (Customer Experience) v\u00e0 tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi d\u00f9ng (User Experience), hai kh\u00e1i ni\u1ec7m t\u01b0\u1edfng m\u1ed9t m\u00e0 h\u00f3a ra hai.<\/p>\n

B\u1ea1n c\u00f3 kh\u1ea3 n\u0103ng hi\u1ec3u s\u1eed d\u1ee5ng th\u1eed ng\u01b0\u1eddi ti\u00eau d\u00f9ng (CX) l\u00e0 \u0111\u1ecbnh ngh\u0129a bao qu\u00e1t h\u01a1n tr\u1ea3i nghi\u1ec7m ng\u01b0\u1eddi s\u1eed d\u1ee5ng (UX, v\u1ed1n \u0111\u01b0\u1ee3c d\u00f9ng nhi\u1ec1u trong ng\u00e0nh l\u1eadp tr\u00ecnh thi\u1ebft k\u1ebf).<\/p>\n

\"C\u00e1c
S\u1ef1 kh\u00e1c nhau gi\u1eefa Customer Experience v\u00e0 Customer Loyalty<\/figcaption><\/figure>\n

Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/em> khi nh\u1eafc \u0111\u1ebfn UX, ng\u01b0\u1eddi ta quan t\u00e2m \u0111\u1ebfn vi\u1ec7c l\u00e0m th\u1ebf n\u00e0o \u0111\u1ec3 s\u1eed d\u1ee5ng th\u1eed ng\u01b0\u1eddi s\u1eed d\u1ee5ng tr\u00ean m\u1ed9t s\u1ea3n ph\u1ea9m chi ti\u1ebft tr\u1edf th\u00e0nh t\u1ed1t nh\u1ea5t c\u00f3 th\u1ec3 (s\u1ea3n ph\u1ea9m \u0111\u1ea5y c\u00f3 kh\u1ea3 n\u0103ng l\u00e0 website, app ho\u1eb7c ph\u1ea7n m\u1ec1m). Thi\u00ean h\u01b0\u1edbng \u1edf \u0111\u00e2y ch\u00ednh l\u00e0 l\u00e0m sao \u0111\u1ec3 giao di\u1ec7n s\u1ea3n ph\u1ea9m \u0111\u00f3 th\u00e2n thi\u1ec7n v\u1edbi ng\u01b0\u1eddi d\u00f9ng nh\u1ea5t, b\u1ed5 sung phong ph\u00fa th\u00f4ng tin m\u00e0 v\u1eabn \u0111\u1ea3m b\u1ea3o y\u1ebfu t\u1ed1 th\u1ea9m m\u1ef9,\u2026<\/p>\n

M\u1ee5c ti\u00eau c\u1ee7a CX th\u00ec r\u1ed9ng h\u01a1n, n\u00f3 li\u00ean quan t\u1edbi t\u1ea5t c\u1ea3 c\u00e1c m\u1ea3ng c\u1ee7a m\u1ed9t th\u01b0\u01a1ng hi\u1ec7u, t\u1eeb h\u1ed7 tr\u1ee3 kh\u00e1ch h\u00e0ng, truy\u1ec1n th\u00f4ng marketing, nh\u00e3n hi\u1ec7u Awareness, sale, th\u01b0\u01a1ng hi\u1ec7u Perception, gi\u00e1 c\u1ea3 cho \u0111\u1ebfn ph\u00e2n ph\u1ed1i.<\/p>\n

>>>Xem th\u00eam :T\u1ea1o t\u00e0i kho\u1ea3n tiktok doanh nghi\u1ec7p ph\u00e1t tri\u1ec3n c\u00f4ng vi\u1ec7c<\/a><\/p>\n

Qua b\u00e0i vi\u1ebft tr\u00ean \u0111\u00e3 cho c\u00e1c b\u1ea1n bi\u1ebft v\u1ec1 qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng<\/strong><\/em> \u0111i\u1ec1u b\u1ea1n c\u1ea7n bi\u1ebft<\/span>. Hy v\u1ecdng v\u1edbi nh\u1eefng th\u00f4ng tin tr\u00ean b\u00e0i vi\u1ebft s\u1ebd c\u00f3 \u00edch cho c\u00e1c b\u1ea1n \u0111\u1ecdc. C\u1ea3m \u01a1n c\u00e1c b\u1ea1n \u0111\u00e3 d\u00e0nh th\u1eddi gian \u0111\u1ec3 xem qua c\u00e1c b\u00e0i vi\u1ebft c\u1ee7a atplink.com nh\u00e9.<\/span><\/p>\n

L\u1ed9c \u0110\u1ea1t – T\u1ed5ng h\u1ee3p & ch\u1ec9nh s\u1eeda<\/span><\/p>\n

Tham kh\u1ea3o ( cempartner.com<\/span>, khaosat.me<\/span>, …)<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"

Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u00a0\u0111\u00e2y ch\u00ednh l\u00e0 m\u1ed9t \u0111\u1ecbnh ngh\u0129a lu\u00f4n ph\u1ea3i t\u01b0\u1edfng t\u01b0\u1ee3ng \u0111\u1ebfn khi c\u00e1c c\u1ea5p l\u00e3nh \u0111\u1ea1o \u0111\u1ec1u mu\u1ed1n b\u1ea1n \u0111em t\u1edbi nhi\u1ec1u k\u1ebft qu\u1ea3 h\u01a1n, c\u1ed9ng s\u1ef1 mu\u1ed1n b\u1ea1n l\u00e0m nhi\u1ec1u h\u01a1n v\u00e0 kh\u00e1ch h\u00e0ng th\u00ec mu\u1ed1n b\u1ea1n quan t\u00e2m h\u1ecd th\u00eam n\u1eefa. Kh\u00e1i ni\u1ec7m qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch […]<\/p>\n","protected":false},"author":3,"featured_media":2637,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[1,41],"tags":[],"uagb_featured_image_src":{"full":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",1024,585,false],"thumbnail":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",128,73,false],"medium":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",1024,585,false],"medium_large":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq-768x439.png",768,439,true],"large":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",1024,585,false],"1536x1536":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",1024,585,false],"2048x2048":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",1024,585,false],"jnews-360x180":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",315,180,false],"jnews-750x375":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",656,375,false],"jnews-1140x570":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",998,570,false],"jnews-120x86":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",120,69,false],"jnews-350x250":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",350,200,false],"jnews-750x536":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",750,428,false],"jnews-1140x815":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",1024,585,false],"jnews-360x504":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",360,206,false],"jnews-75x75":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",75,43,false],"jnews-350x350":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",350,200,false],"jnews-featured-750":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",750,428,false],"jnews-featured-1140":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/06\/qq.png",1024,585,false]},"uagb_author_info":{"display_name":"ATP","author_link":"https:\/\/atplink.com\/blog\/author\/atp\/"},"uagb_comment_info":8,"uagb_excerpt":"Qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch h\u00e0ng\u00a0\u0111\u00e2y ch\u00ednh l\u00e0 m\u1ed9t \u0111\u1ecbnh ngh\u0129a lu\u00f4n ph\u1ea3i t\u01b0\u1edfng t\u01b0\u1ee3ng \u0111\u1ebfn khi c\u00e1c c\u1ea5p l\u00e3nh \u0111\u1ea1o \u0111\u1ec1u mu\u1ed1n b\u1ea1n \u0111em t\u1edbi nhi\u1ec1u k\u1ebft qu\u1ea3 h\u01a1n, c\u1ed9ng s\u1ef1 mu\u1ed1n b\u1ea1n l\u00e0m nhi\u1ec1u h\u01a1n v\u00e0 kh\u00e1ch h\u00e0ng th\u00ec mu\u1ed1n b\u1ea1n quan t\u00e2m h\u1ecd th\u00eam n\u1eefa. Kh\u00e1i ni\u1ec7m qu\u1ea3n tr\u1ecb tr\u1ea3i nghi\u1ec7m kh\u00e1ch…","_links":{"self":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts\/2636"}],"collection":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/comments?post=2636"}],"version-history":[{"count":1,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts\/2636\/revisions"}],"predecessor-version":[{"id":2638,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/posts\/2636\/revisions\/2638"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/media\/2637"}],"wp:attachment":[{"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/media?parent=2636"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/categories?post=2636"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/atplink.com\/blog\/wp-json\/wp\/v2\/tags?post=2636"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}