{"id":4238,"date":"2021-11-10T22:01:34","date_gmt":"2021-11-10T15:01:34","guid":{"rendered":"https:\/\/atplink.com\/blog\/?p=4238"},"modified":"2021-11-10T22:01:34","modified_gmt":"2021-11-10T15:01:34","slug":"crm-la-viet-tat-cua-tu-gi","status":"publish","type":"post","link":"https:\/\/atplink.com\/blog\/crm-la-viet-tat-cua-tu-gi\/","title":{"rendered":"crm l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb g\u00ec? Nh\u1eefng l\u1ee3i \u00edch khi s\u1eed d\u1ee5ng CRM"},"content":{"rendered":"<p>C\u00f3 r\u1ea5t nhi\u1ec1u b\u1ea1n \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u v\u1ec1 CRM v\u00e0 c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p \u0111ang s\u1eed d\u1ee5ng ch\u00fang nh\u01b0ng v\u1eabn ch\u01b0a hi\u1ec3u r\u00f5 \u0111\u1ecbnh ngh\u0129a n\u00e0y<b>.<\/b> Trong b\u00e0i vi\u1ebft ng\u00e0y h\u00f4m nay <a href=\"http:\/\/atplink.vn\">ATPlink<\/a> s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 v\u00e0 s\u00e2u <strong><em>CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb g\u00ec<\/em><\/strong>, ch\u00fang c\u00f3 nh\u1eefng l\u1ee3i \u00edch n\u00e0o. Ch\u1eafc ch\u1eafn, \u0111\u00e2y l\u00e0 b\u00e0i vi\u1ebft \u0111\u1ec3 gi\u00e0nh cho b\u1ea1n v\u1eeba m\u1edbi b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u CRM.<\/p>\n<h2>CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb g\u00ec? \u0110\u1ecbnh ngh\u0129a v\u1ec1 CRM<\/h2>\n<figure style=\"width: 1024px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" src=\"https:\/\/onlinecrm.vn\/media\/articles\/crm-la-gi_YExRBwffqW.png\" alt=\"CRM l\u00e0 g\u00ec? 80% doanh nghi\u1ec7p \u0111ang hi\u1ec3u l\u1ea7m v\u1ec1 CRM - OnlineCRM\" width=\"1024\" height=\"536\" \/><figcaption class=\"wp-caption-text\">CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a c\u1ee5m t\u1eeb g\u00ec?<\/figcaption><\/figure>\n<p><span class=\"Normal\"><strong>CRM <\/strong>l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb <strong>Customer Relationship Management<\/strong> (Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng) \u0110\u00e2y l\u00e0 m\u1ed9t ph\u01b0\u01a1ng ph\u00e1p gi\u00fap c\u00e1c doanh nghi\u1ec7p ti\u1ebfp c\u1eadn v\u00e0 giao ti\u1ebfp v\u1edbi kh\u00e1ch h\u00e0ng <\/span>c\u00f3 h\u1ec7 th\u1ed1ng v\u00e0 hi\u1ec7u qu\u1ea3. Ch\u00fang qu\u1ea3n l\u00fd c\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng nh\u01b0: th\u00f4ng tin chi ti\u1ebft v\u1ec1 c\u00f4ng ty, ng\u01b0\u1eddi li\u00ean h\u1ec7 v\u00e0 c\u00e1c th\u00f4ng tin v\u1ec1 c\u00f4ng vi\u1ec7c li\u00ean quan \u0111\u1ebfn ch\u00ednh kh\u00e1ch h\u00e0ng v\u1edbi c\u00f4ng ty \u0111\u00f3.<\/p>\n<p>Th\u00f4ng qua h\u1ec7\u00a0 CRM hay h\u1ec7 th\u1ed1ng quan h\u1ec7 kh\u00e1ch h\u00e0ng, c\u00e1c th\u00f4ng tin c\u1ee7a kh\u00e1ch h\u00e0ng s\u1ebd \u0111\u01b0\u1ee3c c\u1eadp nh\u1eadt v\u00e0 \u0111\u01b0\u1ee3c l\u01b0u tr\u1eef trong h\u1ec7 th\u1ed1ng qu\u1ea3n l\u00fd c\u01a1 s\u1edf d\u1eef li\u1ec7u c\u1ee7a c\u00f4ng ty. D\u1ef1a tr\u00ean ph\u1ea7n m\u1ec1m qu\u1ea3n l\u00fd kh\u00e1ch h\u00e0ng, ng\u01b0\u1eddi qu\u1ea3n l\u00fd hay nh\u00e2n vi\u00ean c\u00f3 th\u1ec3 d\u1ec5 d\u00e0ng tra c\u1ee9u th\u00f4ng tin v\u1ec1 danh s\u00e1ch kh\u00e1ch h\u00e0ng (kh\u00e1ch h\u00e0ng ti\u1ec1m n\u0103ng, kh\u00e1ch h\u00e0ng m\u1edbi, kh\u00e1ch h\u00e0ng \u0111\u00e3 ti\u1ebfp c\u1eadn) t\u1eeb \u0111\u00f3 x\u00e2y d\u1ef1ng ra nh\u1eefng chi\u1ebfn l\u01b0\u1ee3c ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng h\u1ee3p l\u00fd.<\/p>\n<h3>C\u00e1c ch\u1ee9c n\u0103ng ch\u00ednh c\u1ee7a CRM<\/h3>\n<figure style=\"width: 720px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" src=\"https:\/\/mmgroup.vn\/wp-content\/uploads\/2021\/06\/CRM.jpg\" alt=\"7+ Ch\u1ee9c N\u0103ng H\u1ec7 Th\u1ed1ng CRM C\u1ea7n C\u00f3 - MM GROUP\" width=\"720\" height=\"480\" \/><figcaption class=\"wp-caption-text\">CRM mang l\u1ea1i r\u1ea5t nhi\u1ec1u ch\u1ee9c n\u0103ng h\u1ed7 tr\u1ee3 ng\u01b0\u1eddi d\u00f9ng<\/figcaption><\/figure>\n<p>Ch\u1ee9c n\u0103ng giao d\u1ecbch.<br \/>\nCh\u1ee9c n\u0103ng ph\u00e2n t\u00edch.<br \/>\nCh\u1ee9c n\u0103ng l\u1eadp k\u1ebf ho\u1ea1ch.<br \/>\nCh\u1ee9c n\u0103ng khai b\u00e1o v\u00e0 qu\u1ea3n l\u00fd.<br \/>\nCh\u1ee9c n\u0103ng qu\u1ea3n l\u00fd vi\u1ec7c li\u00ean l\u1ea1c.<br \/>\nCh\u1ee9c n\u0103ng l\u01b0u tr\u1eef v\u00e0 c\u1eadp nh\u1eadp.<br \/>\nCh\u1ee9c n\u0103ng h\u1ed7 tr\u1ee3 c\u00e1c d\u1ef1 \u00e1n.<br \/>\nCh\u1ee9c n\u0103ng th\u1ea3o lu\u1eadn.<br \/>\nCh\u1ee9c n\u0103ng qu\u1ea3n l\u00fd h\u1ee3p \u0111\u1ed3ng.<br \/>\nCh\u1ee9c n\u0103ng qu\u1ea3n tr\u1ecb.<\/p>\n<p>Nh\u1eefng ch\u1ee9c n\u0103ng n\u00e0y c\u00f3 th\u1ec3 n\u00f3i l\u00ean \u0111\u1ecbnh ngh\u0129a v\u00e0 gi\u00fap b\u1ea1n hi\u1ec3u \u0111\u01b0\u1ee3c r\u00f5 h\u01a1n v\u1ec1 crm l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb g\u00ec.<\/p>\n<h2>L\u1ee3i \u00edch c\u1ee7a CRM l\u00e0 g\u00ec?<\/h2>\n<p>Gi\u00fap t\u0103ng doanh thu, ti\u1ebft ki\u1ec7m chi ph\u00ed, ti\u1ebft ki\u1ec7m th\u1eddi gian x\u1eed l\u00fd v\u00e0 qu\u1ea3n l\u00fd c\u00f4ng vi\u1ec7c.<br \/>\nGi\u00fap lo\u1ea1i b\u1ecf nh\u1eefng ho\u1ea1t \u0111\u1ed9ng kh\u00f4ng hi\u1ec7u qu\u1ea3 trong quy tr\u00ecnh kinh doanh c\u1ee7a doanh nghi\u1ec7p.<br \/>\nH\u1ed7 tr\u1ee3 l\u01b0u tr\u1eef th\u00f4ng tin chi ti\u1ebft v\u1ec1 kh\u00e1ch h\u00e0ng t\u1eadp trung v\u00e0 nh\u1ea5t qu\u00e1n.<br \/>\nH\u1ed7 tr\u1ee3 m\u1ea1nh m\u1ebd cho c\u00e1c chi\u1ebfn d\u1ecbch marketing c\u1ee7a doanh nghi\u1ec7p.<br \/>\nGia t\u0103ng hi\u1ec7u qu\u1ea3 ti\u1ebfp th\u1ecb, b\u00e1n h\u00e0ng v\u00e0 ch\u0103m s\u00f3c kh\u00e1ch h\u00e0ng.<br \/>\nB\u00ean c\u1ea1nh \u0111\u00f3, CRM c\u00f2n gi\u00fap x\u00e2y d\u1ef1ng th\u01b0\u01a1ng hi\u1ec7u v\u00e0 qu\u1ea3ng b\u00e1 h\u00ecnh \u1ea3nh cho doanh nghi\u1ec7p m\u1ed9t c\u00e1ch hi\u1ec7u qu\u1ea3, b\u1ec1n v\u1eefng v\u00e0 t\u1ed1i \u01b0u.<img src=\"https:\/\/mmgroup.vn\/wp-content\/uploads\/2021\/07\/crm.png\" alt=\"CRM l\u00e0 g\u00ec? 7+ l\u1ee3i \u00edch chinh ph\u1ee5c doanh nghi\u1ec7p - MM GROUP\" \/><\/p>\n<h2>H\u1ec7 th\u1ed1ng CRM gi\u00e0nh cho nh\u1eefng ai?<\/h2>\n<p><span class=\"Normal\">CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb g\u00ec? \u0110\u00f3 l\u00e0 Customer Relationship Management (Qu\u1ea3n l\u00fd quan h\u1ec7 kh\u00e1ch h\u00e0ng)-<\/span> m\u1ed9t gi\u1ea3i ph\u00e1p c\u00f4ng c\u1ee5 kinh doanh c\u1ea7n ph\u1ea3i c\u00f3 cho t\u1ea5t c\u1ea3 c\u00e1c lo\u1ea1i t\u1ed5 ch\u1ee9c. B\u1ea5t k\u1ef3 doanh nghi\u1ec7p n\u00e0o \u0111ang t\u1eadp trung v\u00e0o chi\u1ebfn l\u01b0\u1ee3c thu h\u00fat kh\u00e1ch h\u00e0ng l\u00e0m trung t\u00e2m s\u1ebd \u0111\u01b0\u1ee3c h\u01b0\u1edfng l\u1ee3i t\u1eeb vi\u1ec7c s\u1eed d\u1ee5ng ph\u1ea7n m\u1ec1m CRM. \u0110\u00e2y l\u00e0 m\u1ed9t c\u00f4ng c\u1ee5 tuy\u1ec7t v\u1eddi cho c\u00e1c nh\u00f3m b\u00e1n h\u00e0ng v\u00e0 ti\u1ebfp th\u1ecb \u0111\u1ec3 s\u1eafp x\u1ebfp c\u00e1c n\u1ed7 l\u1ef1c tr\u00ean c\u00f9ng m\u1ed9t trang v\u00e0 ch\u1ed1t giao d\u1ecbch nhanh h\u01a1n.<\/p>\n<h3>Ti\u1ec3u th\u01b0\u01a1ng<\/h3>\n<figure style=\"width: 749px\" class=\"wp-caption aligncenter\"><img loading=\"lazy\" class=\"\" src=\"https:\/\/vtv1.mediacdn.vn\/2017\/photo-1-1495770796729.jpg\" alt=\"C\u00e1ch k\u00edch ho\u1ea1t t\u00ednh n\u0103ng b\u00e1n h\u00e0ng tr\u00ean Facebook c\u00e1 nh\u00e2n | VTV.VN\" width=\"749\" height=\"375\" \/><figcaption class=\"wp-caption-text\">Doanh nghi\u1ec7p h\u01b0\u1edfng l\u1ee3i t\u1eeb \u0111\u1ea7u t\u01b0 v\u00e0o CRM<\/figcaption><\/figure>\n<p>H\u1ea7u h\u1ebft c\u00e1c doanh nghi\u1ec7p nh\u1ecf ph\u00e2n t\u00e1n th\u00f4ng tin kh\u00e1ch h\u00e0ng c\u1ee7a h\u1ecd tr\u00ean c\u00e1c b\u1ea3ng excel, notepad v\u00e0 email. Do \u0111\u00f3, h\u1ecd c\u00f3 th\u1ec3 h\u01b0\u1edfng l\u1ee3i b\u1eb1ng c\u00e1ch \u0111\u1ea7u t\u01b0 v\u00e0o c\u00f4ng ngh\u1ec7 CRM v\u00ec n\u00f3 s\u1ebd gi\u1eef d\u1eef li\u1ec7u trong m\u1ed9t kho l\u01b0u tr\u1eef th\u1ed1ng nh\u1ea5t v\u00e0 gi\u00fap c\u00e1c nh\u00f3m nh\u1ecf h\u01a1n thu h\u00fat kh\u00e1ch h\u00e0ng th\u00e0nh c\u00f4ng.<\/p>\n<h3>Doanh nghi\u1ec7p c\u1ee1 trung<\/h3>\n<figure style=\"width: 2000px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" src=\"https:\/\/cdn.vietnambiz.vn\/2019\/8\/1\/276053-como-criar-um-plano-de-carreira-empresarial-x-dicas-arrasadoras-15646288550871515630447.jpg\" alt=\"M\u00f4 h\u00ecnh kinh doanh (Business Model) l\u00e0 g\u00ec?\" width=\"2000\" height=\"1333\" \/><figcaption class=\"wp-caption-text\">CRM tr\u1ee3 gi\u00fap doanh nghi\u1ec7p b\u00e1n h\u00e0ng<\/figcaption><\/figure>\n<p>C\u00e1c t\u1ed5 ch\u1ee9c kinh doanh c\u00f3 quy m\u00f4 trung b\u00ecnh c\u00f3 m\u1ed9t lo\u1ea1t c\u00e1c ho\u1ea1t \u0111\u1ed9ng ti\u1ebfp th\u1ecb, tr\u1ee3 gi\u00fap b\u00e1n h\u00e0ng c\u00f3 th\u1ec3 \u0111\u01b0\u1ee3c qu\u1ea3n l\u00fd th\u00f4ng qua ph\u1ea7n m\u1ec1m CRM. \u0110\u00e2y l\u00e0 c\u00f4ng c\u1ee5 ho\u00e0n h\u1ea3o gi\u00fap c\u00e1c c\u00f4ng ty quy m\u00f4 v\u1eeba m\u1edf r\u1ed9ng quy m\u00f4 ho\u1ea1t \u0111\u1ed9ng, t\u1ef1 \u0111\u1ed9ng h\u00f3a c\u00e1c nhi\u1ec7m v\u1ee5 v\u00e0 th\u00fac \u0111\u1ea9y c\u00e1c m\u1ee5c ti\u00eau chi\u1ebfn l\u01b0\u1ee3c v\u1ec1 ph\u00eda tr\u01b0\u1edbc.<\/p>\n<h3>C\u00e1c t\u1ed5 ch\u1ee9c \u0111a qu\u1ed1c gia l\u1edbn<\/h3>\n<figure style=\"width: 926px\" class=\"wp-caption alignnone\"><img loading=\"lazy\" src=\"https:\/\/greenway.com.vn\/wp-content\/uploads\/2020\/02\/8.png\" alt=\"6 l\u00fd do doanh nghi\u1ec7p c\u1ea7n m\u1ed9t video ho\u1ea1t h\u00ecnh - Greenway Production\" width=\"926\" height=\"521\" \/><figcaption class=\"wp-caption-text\">C\u00e1c t\u1ed5 ch\u1ee9c \u0111a qu\u1ed1c gia<\/figcaption><\/figure>\n<p>Nhi\u1ec1u <a href=\"https:\/\/vi.wikipedia.org\/wiki\/C%C3%B4ng_ty_%C4%91a_qu%E1%BB%91c_gia\">c\u00f4ng ty \u0111a qu\u1ed1c gia<\/a> c\u00f3 nhi\u1ec1u h\u01a1n m\u1ed9t nh\u00f3m, l\u00e0m vi\u1ec7c t\u1eeb c\u00e1c v\u1ecb tr\u00ed \u0111\u1ecba l\u00fd r\u1ea3i r\u00e1c nhi\u1ec1u n\u01a1i. M\u1ed9t gi\u1ea3i ph\u00e1p CRM c\u00f3 th\u1ec3 h\u1ee3p l\u00fd h\u00f3a quy tr\u00ecnh l\u00e0m vi\u1ec7c \u0111\u1ed3ng th\u1eddi t\u0103ng c\u01b0\u1eddng giao ti\u1ebfp nh\u00f3m. N\u00f3 \u0111\u1ea3m b\u1ea3o ti\u00eau chu\u1ea9n h\u00f3a c\u00e1c quy tr\u00ecnh v\u00e0 t\u0103ng c\u01b0\u1eddng lu\u1ed3ng th\u00f4ng tin t\u1ef1 do gi\u1eefa c\u00e1c v\u0103n ph\u00f2ng \u1edf c\u00e1c qu\u1ed1c gia kh\u00e1c nhau.<\/p>\n<h2>T\u1ed5ng k\u1ebft<\/h2>\n<p>Th\u00f4ng qua b\u00e0i vi\u1ebft tr\u00ean <a href=\"http:\/\/atplink.com\">ATPlink<\/a> hy v\u1ecdng b\u1ea1n hi\u1ec3u r\u00f5 \u0111\u01b0\u1ee3c <strong><em>CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb g\u00ec<\/em><\/strong>, ch\u00fang c\u00f3 nh\u1eefng l\u1ee3i \u00edch n\u00e0o v\u00e0 c\u00f3 ph\u00f9 h\u1ee3p v\u1edbi b\u1ea1n kh\u00f4ng. T\u1eeb nh\u1eefng hi\u1ec3u bi\u1ebft tr\u00ean b\u1ea1n c\u00f3 th\u1ec3 l\u1ef1a ch\u1ecdn m\u1ed9t lo\u1ea1i h\u00ecnh CRM ph\u00f9 h\u1ee3p cho doanh nghi\u1ec7p c\u1ee7a m\u00ecnh.<\/p>\n<p style=\"text-align: right\">T\u1ed5ng h\u1ee3p v\u00e0 ch\u1ec9nh s\u1eeda: Ti\u00ean Ki\u1ec1u<\/p>\n<p style=\"text-align: right\">Tham kh\u1ea3o: Nhi\u1ec1u ngu\u1ed3n<\/p>\n","protected":false},"excerpt":{"rendered":"<p>C\u00f3 r\u1ea5t nhi\u1ec1u b\u1ea1n \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u v\u1ec1 CRM v\u00e0 c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p \u0111ang s\u1eed d\u1ee5ng ch\u00fang nh\u01b0ng v\u1eabn ch\u01b0a hi\u1ec3u r\u00f5 \u0111\u1ecbnh ngh\u0129a n\u00e0y. Trong b\u00e0i vi\u1ebft ng\u00e0y h\u00f4m nay ATPlink s\u1ebd gi\u00fap b\u1ea1n hi\u1ec3u r\u00f5 v\u00e0 s\u00e2u CRM l\u00e0 vi\u1ebft t\u1eaft c\u1ee7a t\u1eeb g\u00ec, ch\u00fang c\u00f3 nh\u1eefng l\u1ee3i \u00edch n\u00e0o. [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":4240,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[45],"tags":[376,378,379,380,377],"uagb_featured_image_src":{"full":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",2390,1255,false],"thumbnail":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",128,67,false],"medium":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",2390,1255,false],"medium_large":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3-768x403.jpg",768,403,true],"large":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",2390,1255,false],"1536x1536":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",1536,807,false],"2048x2048":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",2048,1075,false],"jnews-360x180":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",343,180,false],"jnews-750x375":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",714,375,false],"jnews-1140x570":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",1085,570,false],"jnews-120x86":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",120,63,false],"jnews-350x250":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",350,184,false],"jnews-750x536":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",750,394,false],"jnews-1140x815":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",1140,599,false],"jnews-360x504":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",360,189,false],"jnews-75x75":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",75,39,false],"jnews-350x350":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",350,184,false],"jnews-featured-750":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",750,394,false],"jnews-featured-1140":["https:\/\/atplink.com\/blog\/wp-content\/uploads\/2021\/11\/crm-la-gi-3.jpg",1140,599,false]},"uagb_author_info":{"display_name":"ATPMedia","author_link":"https:\/\/atplink.com\/blog\/author\/atpmedia\/"},"uagb_comment_info":16,"uagb_excerpt":"C\u00f3 r\u1ea5t nhi\u1ec1u b\u1ea1n \u0111\u00e3 b\u1eaft \u0111\u1ea7u t\u00ecm hi\u1ec3u v\u1ec1 CRM v\u00e0 c\u00f3 nhi\u1ec1u doanh nghi\u1ec7p \u0111ang s\u1eed d\u1ee5ng ch\u00fang nh\u01b0ng v\u1eabn ch\u01b0a hi\u1ec3u r\u00f5 \u0111\u1ecbnh ngh\u0129a n\u00e0y. 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